Privacy Policy

1. Information We Collect

At Ignition Flare Core Hotel, we collect information to provide you with exceptional service:

• Personal Information: Name, email address, phone number, billing address
• Reservation Details: Check-in/out dates, room preferences, special requests
• Payment Information: Credit card details (securely processed through encrypted channels)
• Stay Preferences: Dietary restrictions, accessibility needs, service preferences
• Website Usage: IP address, browser information, pages visited

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your reservations
• Providing personalized guest services
• Communicating about your stay and our services
• Processing payments and preventing fraud
• Improving our services and website functionality
• Sending promotional offers (with your consent)
• Complying with legal requirements

3. Information Sharing

We respect your privacy and do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our hotel (payment processors, booking platforms)
• Business Partners: Trusted partners who provide services like spa treatments or tours
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Restricted access to personal information
• Staff training on privacy and security protocols

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• File a complaint with privacy authorities

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Generally, we retain guest information for 7 years after your last stay, unless required by law to retain it longer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.